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24/7 Website Support

Website Maintenance & Support in Sri Lanka — Never Worry Again

Stop stressing over website security, updates, and downtime. We handle all maintenance so you focus on your business. 24/7 monitoring, daily backups, automatic security patches, and emergency support. From LKR 15,000/month.

Why Website Maintenance Matters

Compare unmanaged websites with professionally maintained sites.

FactorUnmanaged SiteSafeNet Maintained
Security UpdatesManual, irregular, often delayedAutomatic patching within 24 hours
Uptime MonitoringOnly found out when customer complains24/7 automated monitoring + alerts
Performance OptimizationSite slows down over timeMonthly speed audits & optimization
Backup FrequencyManual, unpredictableDaily automatic + verified restores
Plugin/Framework UpdatesRisky, delayed, causes breakageTested updates, zero downtime deployment
Response to IssuesHours or daysWithin 1 hour for critical issues

Website Maintenance Services

Complete maintenance solutions tailored for Sri Lankan businesses running WordPress, Drupal, and custom platforms.

Security Patches & Updates

Automatic WordPress core, plugin, and theme updates within 24 hours of release. Protection against vulnerabilities, malware, and hacking attempts. SSL certificate management and firewall optimization.

Performance Optimization

Monthly speed audits, image compression, caching configuration, CDN integration, and database optimization. Keep page load times under 3 seconds for better SEO and user experience.

24/7 Uptime Monitoring

Continuous server monitoring every 5 minutes. Instant alerts via SMS and email if your site goes down. Automatic failover to prevent extended outages.

Backup & Disaster Recovery

Daily automated backups with verified restore testing. Cloud storage redundancy. One-click restore in case of data loss, hacking, or corruption.

Content Updates & Management

Minor content changes, blog post publishing, image updates, and form data management. Keep your website fresh without technical knowledge.

Plugin & Framework Updates

Staged testing of updates before going live. Zero-downtime deployments. Rollback capability if updates cause issues. Compatibility checking.

Website Maintenance Pricing

Transparent pricing. No setup fees. Start maintenance anytime.

Basic

Perfect for small websites & blogs

Monthly Fee

LKR 15,000

/month

  • Daily automatic backups with 30-day retention
  • 24/7 uptime monitoring (5-min intervals)
  • Security patches within 24–48 hours
  • Monthly performance audit
  • SSL certificate management
  • Monthly security report
  • Email support (48-hour response)
Get Started
Most Popular

Pro

Most popular for growing businesses

Monthly Fee

LKR 35,000

/month

  • Everything in Basic, plus:
  • Plugin & theme updates with staging tests
  • Weekly performance optimization
  • Content updates (up to 5 hours/month)
  • WordPress & custom framework support
  • Priority email & WhatsApp support (24-hour response)
  • Quarterly security audit & hardening
  • Speed optimization & CDN integration
  • Database cleanup & optimization
Get Started

Enterprise

For mission-critical websites & e-commerce

Monthly Fee

LKR 65,000

/month

  • Everything in Pro, plus:
  • Dedicated account manager
  • Critical issue 1-hour response time
  • Unlimited content updates & changes
  • Bi-weekly optimization calls
  • Advanced server-level optimization
  • Load balancing & auto-scaling configuration
  • Custom monitoring & alerting rules
  • Malware threat intelligence monitoring
  • Emergency response & incident management
  • Phone, SMS, WhatsApp 24/7 support
Get Started

Why Choose SafeNet for Website Maintenance?

Proactive Security

Threats detected and patched before they harm your site

24/7 Monitoring

Real-time alerts mean zero silent downtime

Automatic Updates

Tested, staged updates with zero-downtime deployment

Emergency Response

1-hour response time for critical issues (Enterprise)

Website Maintenance FAQs

How much does website maintenance cost in Sri Lanka?

Website maintenance costs vary by site complexity and features. We offer packages starting from LKR 15,000/month for basic maintenance (security updates, backups, monitoring) to LKR 65,000/month for enterprise-level support. Most small-to-medium businesses use our Pro plan at LKR 35,000/month.

What is included in website maintenance?

Our maintenance packages include: daily backups, 24/7 uptime monitoring, automatic security updates, plugin/theme updates with testing, performance monitoring, SSL certificate management, and basic content updates. Pro and Enterprise plans add priority support and more frequent updates.

How often are security updates applied?

Critical security patches are applied within 24 hours of release. Regular updates (plugins, themes, frameworks) are deployed within 1–2 weeks after testing. We monitor WordPress, Drupal, custom frameworks, and third-party libraries continuously.

Do you handle WordPress updates?

Yes. We manage all WordPress core, plugin, and theme updates. Each update is tested on a staging environment first. If an update breaks functionality, we roll it back immediately. Zero-downtime deployment means your site stays live during updates.

How does 24/7 uptime monitoring work?

We monitor your site every 5 minutes using multiple geolocation points. If your site is unreachable, you get an instant SMS and email alert. For critical downtime, we automatically try to restart the server and escalate to our support team.

How frequently are backups taken?

We take daily automated backups with 30-day retention. Full backups are taken every week and incremental backups daily. Each backup is tested monthly to ensure restoration works. You can request manual backups anytime.

What happens if my site gets hacked?

Our monitoring alerts you immediately if malware is detected. We perform emergency cleaning (malware removal, code injection cleanup), restore from a clean backup if needed, and strengthen security to prevent re-infection. Emergency support available within 1 hour.

Can you handle emergency fixes and downtime?

Yes. Enterprise clients get 1-hour response times for critical issues. We provide priority troubleshooting, server repairs, database fixes, and code debugging. Pro and Basic plans have 4-hour response times during business hours.

Website Maintenance in Sri Lanka — The Hidden Cost of Neglect

Many Sri Lankan business owners think website maintenance is optional. They update their site once a year, ignore plugin warnings, and hope nothing breaks. Then disaster strikes: the site gets hacked, slows to a crawl, or goes offline during peak sales season. By then, the damage is done.

A single security breach can cost LKR 500,000+ in cleanup, customer notification, and lost trust. A 1-hour downtime during busy hours can mean LKR 100,000 in lost sales. Professional maintenance prevents these costly disasters.

SafeNet Creations manages websites for businesses across Colombo, Kandy, Jaffna, and nationwide. We maintain WordPress sites, Drupal platforms, custom PHP applications, and Shopify stores. Every site gets 24/7 monitoring, daily backups, automatic security updates, and performance optimization—starting from LKR 15,000/month.

Common Website Problems We Prevent

Our Website Maintenance Process

Onboarding: We audit your site for vulnerabilities, performance issues, and outdated software. We set up monitoring, backup systems, and security hardening.

Daily Operations: Automated monitoring checks your site every 5 minutes. Backups run at night. Security patches are applied automatically. Performance metrics are logged continuously.

Weekly Reviews: We analyze uptime data, performance trends, and security logs. We alert you to issues before they become problems.

Monthly Reports: Detailed reports show uptime %, page load times, backup status, security audit results, and recommendations for improvements.

Platforms We Support

Industries We Serve

Stop Worrying About Website Problems

Let SafeNet handle the technical stuff. 24/7 monitoring, automatic updates, daily backups, and emergency support. From LKR 15,000/month.

Get Website Maintenance Today

Written by

SafeNet Creations Team

SafeNet Creations Team

Digital Solutions Team

AI-Native Digital Agency | 50+ Projects Delivered | Based in Jaffna & Colombo

SafeNet Creations is an AI-native digital agency based in Jaffna and Colombo, Sri Lanka, specializing in web development, AI chatbots, cybersecurity, and digital marketing for businesses across the island.

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