Sales calls: +94 70 566 7755Sales WhatsApp: +94 70 566 7755

Privacy Policy

Last updated: 11 August 2026

1. Introduction

SAFE NET CREATIONS (PVT) LTD (operating as "SafeNet Creations", registration number PV 00344724, D&B D-U-N-S® 35-227-0245, headquartered at 354 Stanley Road, Jaffna 40000, Sri Lanka — "we", "our", "us") handles client and visitor information with care. This policy explains what we collect, why we collect it, how it is used, and the safeguards we apply when you contact us, request a quotation, engage our services, or start the browser-based AI voice agent.

2. Information We Collect

Information you provide

  • Name, email, phone number when you submit a contact or quotation form
  • Business name and website URL for audit requests
  • Messages sent via WhatsApp, email, or our contact form
  • Audio, transcripts, language selections, and session metadata when you start the website voice agent

Information collected automatically

  • Device type, browser, operating system
  • IP address and approximate location (city-level)
  • Pages visited, time on site, referral source (via Google Analytics 4)

3. Website AI Voice Agent

The microphone in the website hero starts an automated browser voice session. It is separate from SafeNet's main phone and staffed WhatsApp contact. No separate public WhatsApp AI voice-note number is currently advertised.

If you start the voice agent, your audio, transcript, language choice, session metadata, and AI-generated reply may be recorded, processed, stored, and reviewed to operate, secure, quality-check, troubleshoot, and improve the service. This processing may be carried out by SafeNet Creations, ElevenLabs, and the language-model, hosting, infrastructure, and other service providers used to run the voice agent.

By voluntarily starting the microphone session after seeing this notice, you consent to the processing described above. Do not send passwords, one-time codes, payment or card details, medical or health information, client-confidential material, trade secrets, or other sensitive personal information. Do not use the agent for emergencies or as a substitute for professional or human advice. AI replies can be incomplete, inaccurate, or unavailable.

For a staff member, use our separate +94 business contact at +94 70 566 7755.

4. How We Use Your Information

  • To respond to your enquiries and provide requested services
  • To send project updates and deliverables
  • To improve our website performance and user experience
  • To send occasional marketing communications (only with your consent)
  • To operate, secure, test, quality-check, troubleshoot, and improve the website voice agent

5. Data Sharing

We do not sell personal data. We may share limited information with trusted service providers (for example Google Analytics, Firebase, or EmailJS) only where it is necessary to operate the website, respond to enquiries, or deliver the agreed service. Information sent through the website voice agent may also be processed by ElevenLabs and the language-model, hosting, infrastructure, and other service providers used to deliver that session. Those providers may process information under their own terms and privacy policies, including in countries outside Sri Lanka.

6. Cookies

Our website uses essential cookies for functionality and analytics cookies (Google Analytics 4) to understand site usage. You can disable cookies in your browser settings at any time.

7. Data Security

We use industry-standard security measures including HTTPS encryption, Firebase security rules, and regular security audits to protect your data.

8. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction or deletion of your data
  • Withdraw consent for marketing communications
  • Lodge a complaint with the relevant data protection authority

Requests concerning information associated with a SafeNet Meta, Facebook, Instagram, or WhatsApp integration can follow our User Data Deletion Instructions.

9. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form submissions are retained for up to 2 years.

The website AI voice agent does not currently have one fixed, publicly promised deletion period across all participating systems and providers. Audio, transcripts, session metadata, and generated responses may remain available according to the active provider settings, operational needs, security requirements, backups, and applicable legal obligations. We do not promise that demo data is deleted after a particular number of days. You may submit an access or deletion request using the contact details below; we will assess it under applicable law and the capabilities and obligations of the providers involved.

10. Sri Lanka Data Protection

We comply with applicable Sri Lankan data protection laws, including the Personal Data Protection Act No. 9 of 2022. For enquiries regarding your data, contact us at info@safenetcreations.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time as our services, legal obligations, or delivery tools change. Material revisions will be reflected on this page with an updated revision date.

12. Contact Us

For privacy questions, data access requests, or corrections, contact us at:
Email: info@safenetcreations.com
Phone: +94 70 566 7755
Address: 354 Stanley Road, Jaffna, Northern Province, Sri Lanka