Refund & Return Policy

Last updated: 14 April 2026

This Refund & Return Policy applies to all services and digital products ordered from SafeNet Creations (PV 00344724), operating from Dutch Road, Jaffna, Northern Province, Sri Lanka. By placing an order or making a payment on our website you agree to the terms described below.

1. Scope

SafeNet Creations delivers custom digital services including website design and development, digital marketing, SEO, Google Ads, social media management, branding, AI chatbots, and related consulting. Because each engagement is tailored to the client, the rules below apply in addition to any written quotation or statement of work you have accepted.

2. Cancellation Window

• You may cancel an order and request a full refund within 14 days of the payment date, provided that project work has not yet started.
• Once design, development, content production, ad spend, or any other deliverable work has begun, the cancellation is treated under clause 3 (Work in Progress).
• To cancel, email info@safenetcreations.com from the address used to place the order, with your invoice or order reference and the reason for cancellation.

3. Work in Progress

• Deposits are non-refundable once work on the project has commenced.
• If you cancel after work has started, you will be charged for the portion of work completed up to the cancellation date. Any remaining balance from your payment will be refunded.
• Third-party costs already incurred on your behalf (for example domain registration, hosting fees, paid-ad budgets, stock assets, premium plugins, or licenses) are non-refundable.

4. Non-Refundable Items

• Completed and delivered projects that match the agreed scope of work.
• Monthly retainer services after the service month has started.
• Domain registrations, hosting, SSL certificates, and third-party software licenses.
• Ad spend already paid to Google, Meta, TikTok, or other advertising networks.
• Discounted, promotional, or custom-quoted packages clearly marked as non-refundable.

5. How Refunds Are Paid

Refunds are issued only to the same payment method that was used to place the original order (the payment-initiated media). This means:

• If you paid by credit or debit card through PayHere, the refund is credited back to the same card.
• If you paid by bank transfer, the refund is sent back to the same bank account that initiated the transfer.
• If you paid through a digital wallet (for example eZ Cash, mCash, FriMi, Genie, or Helapay) via PayHere, the refund is returned to the same wallet.

We cannot redirect a refund to a different card, account, or wallet under any circumstances. Please make sure the payment method used at checkout is one you still have access to.

6. Processing Time

• Approved refunds are initiated on our side within 5 business days of approval.
• Once initiated, your bank or card issuer typically credits the refund within 7–14 business days, depending on their own processing cycles.
• Bank transfer refunds inside Sri Lanka are usually received within 1–3 business days after we initiate them.

7. Chargebacks & Disputes

If you believe a charge on your card is incorrect, please contact us at info@safenetcreations.com before opening a chargeback. Most issues can be resolved within one working day. Raising a chargeback without contacting us first may delay the resolution because the card issuer temporarily freezes the disputed amount.

8. Failed or Duplicate Transactions

If a transaction fails at the PayHere gateway but the amount has been debited from your account, the amount is usually auto-reversed by your bank within 3–7 business days. If the reversal does not happen, email us the transaction reference, the date, and your bank statement screenshot, and we will work with PayHere to trace and reverse the payment to the same source account.

9. Contact for Refund Requests

To request a refund, or to ask any question about this policy, contact us at:
Email: info@safenetcreations.com
Phone: +94 705 66 77 55
WhatsApp: +94705667755
Address: Dutch Road, Jaffna, Northern Province, Sri Lanka
Business Registration: PV 00344724

This policy works alongside our Terms of Service and Privacy Policy. Where there is a conflict, a signed statement of work prevails over this general policy.