WhatsApp Bot & Automation Servicesfor Sri Lankan businesses
From a LKR 8,000 Business profile setup to LKR 195,000+ enterprise deployments — everything you need to turn WhatsApp into your highest-converting channel. Trilingual, transparently priced, and fully managed.
Foundation services
One-time setups for the WhatsApp basics. Pick what you need, or bundle into a bot tier below.
WhatsApp Business profile setup
Official Business profile, display picture, hours, address, catalog link, business description in EN/TA/SI.
Best for: Anyone moving from a personal WhatsApp number to a proper business presence
WhatsApp Business API onboarding
Full Meta verification, system-user token, webhook configuration. The foundation for every bot or broadcast workflow.
Best for: Businesses moving from green-tick app to blue-tick API (required for automation)
Catalog & shop setup
Up to 30 products with photos, descriptions, prices, categories — synced to your WhatsApp catalog.
Best for: E-commerce, retail, restaurants, distributors
Quick replies + auto-greetings (no AI)
Static auto-greetings for after-hours, away messages, and the 20 most-asked questions. No bot logic.
Best for: Solo operators, low message volume, minimal budget
Branded message templates
Five Meta-approved templates (booking confirmation, order shipped, payment reminder, OTP, broadcast).
Best for: Anyone planning broadcasts or transactional notifications
Green-tick verification application
Full application support: business proof, brand assets, Meta liaison through review.
Best for: Established businesses with clear social/web presence
AI bot — pick a tier
Trilingual auto-replies trained on your business. Setup + monthly retainer. Cancel anytime with 30 days’ notice.
Starter Bot
Solo operators, micro businesses
- Trilingual auto-detect (EN · TA · SI)
- 30 FAQs answered automatically
- Business-hours auto-reply, after-hours away message
- Single agent handoff number
- Monthly conversation summary
Growth Bot
SMEs — retail, salons, tutors, real estate
- Everything in Starter, plus
- 100+ FAQs trained on your business
- Booking flow (date/time picker)
- Lead capture form auto-fill
- Monthly KB tuning + analytics report
- Smart routing to right team member
Pro Bot
Multi-location, e-commerce, high-volume
- Everything in Growth, plus
- Catalog integration with prices + images
- Payment link automation (PayHere / Stripe / bank)
- Calendar sync for appointments
- CRM sync (HubSpot / Zoho / custom)
- Weekly tune call for the first 90 days
Enterprise Bot
Hotels, hospitals, multi-branch retail
- Everything in Pro, plus
- Multi-agent shared inbox with shift schedules
- Custom integrations (PMS, ERP, your stack)
- Quarterly retraining on your full corpus
- 4-hour SLA + dedicated success manager
- Audit-ready conversation logs
Vertical Premium
Healthcare, legal, finance — high-stakes verticals
- Everything in Enterprise, plus
- Custom KB with subject-matter review
- Compliance review (data residency, PII handling)
- 1-hour SLA
- Annual penetration test of the integration
- Co-branded analytics dashboard
Meta charges separately — and we want you to know upfront
WhatsApp Business API isn’t free — Meta bills you per conversation (any 24-hour window with a customer). SafeNet’s setup and monthly fees are separate from these per-conversation costs:
- ~LKR 28 / conversationMarketing (broadcasts you initiate)
- ~LKR 8 / conversationUtility (order updates, OTP, etc.)
- Free*Service (customer-initiated chats), in many regions
Typical SME volume → expect LKR 5,000–25,000 / month in Meta-side fees on top of SafeNet’s retainer. We monitor and forecast this for you each month so there are no surprises. *Service rates change occasionally — see Meta’s pricing docs.
Add-ons (monthly retainer)
Bolt these onto any bot tier. Pricing stacks on top of tier monthly retainer.
Marketing broadcasts
We manage your opt-in list and send 2–4 campaign templates per month.
Order-notification workflows
Auto-WhatsApp on order placed, shipped, delivered. Trilingual.
Appointment reminders
Auto 24h reminder + same-day confirmation. Reduces no-shows by 30–50%.
Abandoned-cart recovery
Auto-WhatsApp visitors who left items in cart. Recovers 10–18% of carts.
Multi-agent shared inbox
2–5 staff share one number with AI-powered routing and shift handover.
CRM integration
Conversations + leads sync to HubSpot, Zoho, Salesforce, or your custom CRM.
Payment collection
Bot generates and sends PayHere/Stripe/bank-transfer links, tracks completions.
Monthly analytics report
Conversation volume, response time, conversion, top intents — emailed monthly.
Voice + WhatsApp combo
Same KB powers your voice agent and WhatsApp bot. Single source of truth.
Bundled by industry — easier to buy
Foundation + the right bot tier + relevant add-ons in one clean monthly price. Most popular way to buy.
Salon / Spa Bundle
Hair, beauty, nail, spa businesses
- Growth Bot with EN · TA · SI
- Appointment booking flow
- 24-hour appointment reminders
- Quick services + price catalog
- Loyalty broadcast template
Clinic / Dental Bundle
Dental, GP, specialist clinics, dermatology
- Growth Bot tuned for medical FAQs
- Appointment booking + confirmation flow
- 24-hour and 1-hour reminders
- Privacy-aware data handling (PII review)
- After-hours triage routing to on-call
Restaurant / Café Bundle
Restaurants, cafes, takeaway kitchens
- Growth Bot with menu Q&A
- Catalog with up to 50 menu items
- Order intake → kitchen ticket
- Order status updates (preparing → out for delivery)
- Reservation booking flow
Hotel / Guesthouse Bundle
Hotels, guesthouses, villas, resorts
- Pro Bot trilingual with room availability lookup
- Booking flow with date picker + payment link
- Pre-arrival check-in info auto-send
- Concierge FAQ (transfers, tours, dining)
- Post-stay review request automation
E-commerce Bundle
Online stores, D2C brands, marketplaces
- Pro Bot with full catalog integration
- Order placement via WhatsApp
- Cart-recovery auto-messages
- Order status notifications (placed → shipped → delivered)
- Payment link automation
Education / Tuition Bundle
Tuition centres, schools, training institutes
- Starter Bot trilingual
- Class schedule lookup
- Parent broadcast templates
- Fee payment reminders
- Enrollment enquiry handling
Real Estate Bundle
Real estate agencies, property developers, brokers
- Growth Bot with property catalog
- Property search by location/price/type
- WhatsApp tour scheduling
- Lead capture with budget + timeline
- Follow-up drip broadcasts
Auto / Service Centre Bundle
Car wash, garages, service centres, spare-parts shops
- Growth Bot in EN · TA · SI
- Service booking flow
- Service reminders (3-month / 6-month)
- Status updates (received → diagnosing → ready)
- Quote request handling
Wholesale / Distributor Bundle
B2B wholesalers, distributors, importers
- Pro Bot with product catalog + B2B pricing tiers
- Reorder workflows from past purchases
- Quote request → PDF generation
- Outstanding payment reminders
- Bulk-order broadcast templates
DIY vs SafeNet vs other agencies
What you actually get for your money.
| Capability | DIY (free apps) | SafeNet | Other SL agencies |
|---|---|---|---|
| Trilingual auto-detection | ❌ | ✅ EN · TA · SI | ⚠️ EN only typically |
| Meta Cloud API setup | ❌ Manual fight | ✅ Done for you | ✅ Usually |
| Knowledge base tuning | ❌ | ✅ Monthly | ⚠️ One-time only |
| Live admin dashboard | ❌ | ✅ Real-time | ⚠️ Email reports |
| Trilingual response training | ❌ | ✅ All bot tiers | ⚠️ Premium add-on |
| CRM / payment integration | ❌ | ✅ Pro tier and up | ⚠️ Custom quote |
| Setup time | 6–8 weeks fighting Meta | 2–4 weeks | 3–6 weeks |
| Setup cost (typical SME) | LKR 0 + your time | LKR 35,000–125,000 | LKR 80,000–250,000 |
| Monthly cost (typical SME) | LKR 0 + Meta fees | LKR 8,000–25,000 | LKR 25,000–50,000 |
| Trilingual support hours | You handle it | 24/7 bot + business hours human | Business hours only |
Illustrative outcomes
Typical results for SafeNet WhatsApp clients across verticals. Specific outcomes vary by traffic and category.
Challenge:
Three receptionists spent half their day re-confirming appointments and answering pricing questions in three languages. 18% no-show rate killed revenue.
SafeNet solution:
Growth Bot + appointment reminders + multi-agent inbox bundle. 6 weeks to deploy. KB trained on 80 most-asked questions in EN/TA/SI.
Challenge:
Diaspora guests messaged at all hours from UK/Canada/Australia. Owner read messages at 6am the next day; 60% had already booked elsewhere.
SafeNet solution:
Pro Bot + booking flow + payment links + concierge FAQ. Tamil-first with EN fallback. Pre-arrival info auto-send 48h before check-in.
Get a tailored WhatsApp bot quote
Tell us about your business — we’ll reply on WhatsApp in under an hour with a fixed-price proposal.
Sending takes you to WhatsApp with your details prefilled. We reply within business hours, usually under 30 minutes. No obligation.
Frequently asked questions
How long does setup take?
Foundation services like profile setup take 1–3 days. Bot setup is 2–4 weeks depending on tier — Week 1 discovery, Week 2 build, Week 3 test, Week 4 launch and tune.
Do I need to switch off my existing WhatsApp number?
You need to remove your number from the personal WhatsApp app before connecting it to the Business API. Your chat history won’t transfer over — but we coordinate the cutover so you don’t lose customer continuity.
What happens if the bot can’t answer a question?
It politely tells the customer "let me check with the team" and routes to your designated agent number. You see every escalation in the SafeNet admin dashboard.
Can the bot speak Sinhala and Tamil from day one?
Yes. Every Growth-tier or higher bot auto-detects language per message (Sinhala, Tamil, English) and replies in the same script. Roman-script "Singlish" / "Tanglish" is also handled.
How does Meta pricing work? What will I actually pay?
Meta charges per conversation: ~LKR 28 for marketing, ~LKR 8 for utility, currently free for service (customer-initiated). Most SMEs see LKR 5,000–25,000 / month in Meta fees on top of SafeNet’s retainer. We forecast and monitor this for you.
Can I cancel anytime?
Yes. Monthly retainers are month-to-month with 30-day notice. We export your full conversation history and KB on request — no lock-in.
Do you offer payment plans for setup fees?
Yes — typically 50% to start, 50% on go-live for setups above LKR 50,000. Larger Enterprise / Vertical Premium engagements can be billed across project milestones.
Will my data be safe? Where is it stored?
All conversations live in your own Firebase project (Google Cloud), region-locked to us-central1 by default — switchable to asia-south1 (Mumbai) on request. Access is restricted to the email allow-list you configure. We sign a data processing agreement with healthcare and legal clients.
Ready to put WhatsApp on autopilot?
Tell us about your business — we’ll send a fixed-price proposal within an hour.
Get my quote