Company identity
PV 00344724
Sri Lanka registration reference published in our terms, footer, and Trust Centre.
For e-commerce, D2C brands, online stores
WhatsApp Bot for E-commerce structure cart follow-up, order updates, and staff handoff
WhatsApp commerce workflows with catalog browsing, consented cart follow-up, trilingual order-status journeys, and custom integrations. Integrated Automation Pro is From LKR 300,000 setup + From LKR 65,000 / month.
5 packages
Published price ladder
Effective date and exclusions shown on the hub
EN · TA · SI
Trilingual option
Included in AI Sales & Support
Human handoff
Defined escalation
Rules and owners confirmed during scoping
The problem we solve
Abandoned carts need a consented follow-up workflow
Email and WhatsApp can support different follow-up stages. The right cadence, template category, opt-in evidence, and measurement plan are agreed before launch.
Order-status questions create repeated support work
Approved updates can reflect stages exposed by the store and fulfilment systems. Staff handle missing, delayed, disputed, or inconsistent orders.
Trilingual product Qs are answered slowly or in wrong language
Material, size, care, availability, and delivery questions need reviewed answers in the languages included in scope, with staff handoff for uncertainty.
Why SafeNet for this
- Catalog and commerce integration depends on the selected platform, plan, APIs, permissions, and data quality
- Consented cart-follow-up cadence and approved templates configured to the agreed campaign scope
- Order-status updates mapped only to fulfilment events exposed by the connected systems
- Returns / exchange flow — customer raises via WhatsApp, you get a structured ticket
- Inventory replies use available stock data and route uncertain or stale results to staff
- COD confirmation rules, timing, cancellation, exceptions, and staff review matched to fulfilment policy
- English, Tamil, and Sinhala product journeys reviewed where included in scope
Recommended tiers
Compare the approved setup and monthly fees below. Chargeable Meta messaging and other listed exclusions are separate.
Integrated Automation Pro
Teams that need multiple workflows, system integrations and controlled acceptance testing
From LKR 300,000
setup
+ From LKR 65,000 / month
- Multiple customer and operations workflows
- CRM or commerce integrations
- Team routing and custom reporting
- Staging environment
- Acceptance testing before launch
Enterprise
Organisations with multiple numbers, business units, custom systems or advanced security needs
Custom quote
setup
+ Custom quote
- Multiple numbers or business units
- ERP or custom integrations
- High-volume solution design
- Advanced security requirements
- Negotiated support model
Common questions
Which e-commerce platforms do you integrate with?
Feasibility depends on the commerce platform, account plan, APIs, permissions, data model, and required objects. Products, inventory, orders, and customer-data handling are scoped separately before implementation.
How does cart recovery actually work?
For an opted-in customer, an approved template can link back to the incomplete checkout. Cadence, category, consent evidence, suppression, opt-out, and measurement are agreed before launch; templates remain subject to Meta review.
How does COD (cash on delivery) verification work?
After order placement, an approved workflow can ask the customer to confirm before dispatch. Confirmation timing, cancellation rules, exceptions, and staff review are configured around your fulfilment policy.
Can customers actually buy via WhatsApp without leaving the app?
The available flow depends on market, provider, commerce platform, catalogue features, and payment gateway. A scoped journey may browse products in WhatsApp and then use a secure external checkout or payment link, with staff fallback for exceptions.
What about Marketing broadcasts — campaigns, sales, new launches?
Campaign scope is quoted within the active API, AI, Pro, or Enterprise tier. SafeNet fees are separate from Meta and provider charges; Meta bills applicable delivered template messages per message based on category and recipient market.
Will it scale for sale events like Black Friday?
Capacity, rate limits, provider constraints, integrations, and load testing are reviewed for the expected event volume. Enterprise capacity is custom-scoped rather than described as unlimited.
Evidence before promises
A real company, clear scope, and work you can inspect
Check our registration reference, delivery locations, language options, and this service's published price limits before you enquire.
Our proof rule
We show published scope and inspectable work. We do not publish invented ratings, awards, rankings, or outcome guarantees.
Delivery base
Jaffna HQ
Colombo coordination and remote delivery are available across Sri Lanka.
Language options
English · Tamil · Sinhala
Each service page states its included language scope. Translation, extra languages, and human review are separate unless the package says otherwise.
Published scope
5 package levels
Prices, capacity limits, exclusions, dependencies, and separately billed costs are shown before enquiry.
Public scope
WhatsApp Bot for E-commerce prices and limits
Review the current published prices, delivery limits, exclusions, dependencies, and separately billed items for this service.
Compare published scopeCompany detailsSafeNet Trust Centre
Review our registration reference, Jaffna HQ address, Colombo coordination, public contact paths, policies, and company profile links.
Check company detailsPublished package limits
Written inclusions and exclusions
Client-owned accounts and data
No guaranteed outcomes or provider approvals
Ready to scope your WhatsApp workflow?
Share the requirements and we’ll confirm the suitable package and scope in writing.
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