Company identity
PV 00344724
Sri Lanka registration reference published in our terms, footer, and Trust Centre.
For clinics, dental, medical practices
WhatsApp Bot for Clinics for appointment requests and staff handoff
Trilingual booking requests, reminders, approved FAQ replies, and explicit staff escalation. AI Sales & Support is LKR 150,000 setup + LKR 35,000 / month.
5 packages
Published price ladder
Effective date and exclusions shown on the hub
EN · TA · SI
Trilingual option
Included in AI Sales & Support
Human handoff
Defined escalation
Rules and owners confirmed during scoping
The problem we solve
Missed appointments create avoidable follow-up work
Reminder timing, consent, template approval, rescheduling, and staff follow-up need one clear workflow. Impact is measured against the clinic's own baseline.
Receptionists drowning in pricing & FAQ messages
Hours, locations, service information, preparation steps, and fee questions can be repetitive. Only approved non-clinical answers should be automated.
After-hours clinical messages need a safe escalation rule
The journey should display the clinic's approved emergency guidance and route the conversation to people or services defined by the clinic. The bot does not diagnose or triage.
Why SafeNet for this
- Data flow, retention, access, audit, and provider responsibilities documented before launch
- Knowledge grounded in clinic-approved non-clinical information with review ownership
- Reminder timing, opt-in, templates, rescheduling, and staff follow-up configured to scope
- Urgent or clinical language triggers approved guidance and human escalation, not diagnosis
- English, Tamil, and Sinhala journeys reviewed where included in scope
- Booking integration is subject to the selected system, plan, API, and permissions
- Conversation logging and access controls are designed around the agreed system and policy
Recommended tiers
Compare the approved setup and monthly fees below. Chargeable Meta messaging and other listed exclusions are separate.
AI Sales & Support
Sales and support teams that need grounded answers, qualification and one connected workflow
LKR 150,000
setup
+ LKR 35,000 / month
- Grounded AI knowledge base
- Sinhala, Tamil and English support
- Lead qualification with human handoff
- One quote or booking workflow
- One standard integration and analytics
Integrated Automation Pro
Teams that need multiple workflows, system integrations and controlled acceptance testing
From LKR 300,000
setup
+ From LKR 65,000 / month
- Multiple customer and operations workflows
- CRM or commerce integrations
- Team routing and custom reporting
- Staging environment
- Acceptance testing before launch
Common questions
Is patient data safe? Where is it stored?
Storage location, retention, access roles, audit needs, and provider terms are confirmed during discovery. WhatsApp should be treated as a workflow channel, not the clinical record, and sensitive cases must move to the clinic's approved system and staff.
Can the bot collect symptoms or take medical history?
We deliberately keep the bot scoped to scheduling and FAQs, not diagnosis or medical advice. Urgent or clinical questions are routed to your staff for proper assessment.
Will it work with our existing booking system?
Integration depends on the booking system, plan, API permissions, and data model. Where direct integration is not suitable, the journey can collect an appointment request for staff confirmation.
How are appointment reminders sent?
The bot can send WhatsApp confirmation and reminder messages based on the scoped flow, such as 24 hours before the appointment and same-day follow-up where Meta template rules allow it.
How long does setup take?
Timing is confirmed after the provider and approval path, knowledge review, booking integration, privacy requirements, testing, training, and acceptance scope are known.
What if the patient asks something the bot cannot answer?
The bot tells the patient that the team will check and routes the conversation to the right staff member with the previous chat context.
Evidence before promises
A real company, clear scope, and work you can inspect
Check our registration reference, delivery locations, language options, and this service's published price limits before you enquire.
Our proof rule
We show published scope and inspectable work. We do not publish invented ratings, awards, rankings, or outcome guarantees.
Delivery base
Jaffna HQ
Colombo coordination and remote delivery are available across Sri Lanka.
Language options
English · Tamil · Sinhala
Each service page states its included language scope. Translation, extra languages, and human review are separate unless the package says otherwise.
Published scope
5 package levels
Prices, capacity limits, exclusions, dependencies, and separately billed costs are shown before enquiry.
Public scope
WhatsApp Bot for Clinics prices and limits
Review the current published prices, delivery limits, exclusions, dependencies, and separately billed items for this service.
Compare published scopeCompany detailsSafeNet Trust Centre
Review our registration reference, Jaffna HQ address, Colombo coordination, public contact paths, policies, and company profile links.
Check company detailsPublished package limits
Written inclusions and exclusions
Client-owned accounts and data
No guaranteed outcomes or provider approvals
Ready to scope your WhatsApp workflow?
Share the requirements and we’ll confirm the suitable package and scope in writing.
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