Company identity
PV 00344724
Sri Lanka registration reference published in our terms, footer, and Trust Centre.
For restaurants, cafes, takeaway
WhatsApp Bot for Restaurants structure direct orders, reservations, and staff handoff
Trilingual menu Q&A, direct order intake, reservation requests, and kitchen handoff. AI Sales & Support is LKR 150,000 setup + LKR 35,000 / month.
5 packages
Published price ladder
Effective date and exclusions shown on the hub
EN · TA · SI
Trilingual option
Included in AI Sales & Support
Human handoff
Defined escalation
Rules and owners confirmed during scoping
The problem we solve
Marketplace orders come with provider-defined fees and limited journey control
Marketplace commission varies by platform and contract. A direct WhatsApp order channel can complement those platforms, while payment, delivery, and operating costs still apply.
Phone orders can lose modifiers and delivery details
Loud kitchen, customer's patchy English, "wait did they say no onions or extra onions?" — manual phone orders are slow and error-prone.
Reservations and Q&A drown your one host
Vegetarian options, parking, opening hours, and group reservations create repeat questions. Approved answers can collect details before staff confirmation.
Why SafeNet for this
- Menu catalogue scope agreed by item count, content ownership, update process, and included languages
- Order intake with modifiers — "no onions", "extra spicy", "halal kitchen please"
- Kitchen handoff depends on the printer, tablet, POS, network, and failure-recovery process
- Reservation requests with table size, special requests, and provider-dependent deposit links
- Pre-arrival timing and message content configured to the restaurant's operating process
- English, Tamil, and Sinhala menu journeys reviewed where included in scope
- Sample menu replies tested with Sri Lankan rice & curry, biryani, kottu, fusion concepts
Recommended tiers
Compare the approved setup and monthly fees below. Chargeable Meta messaging and other listed exclusions are separate.
AI Sales & Support
Sales and support teams that need grounded answers, qualification and one connected workflow
LKR 150,000
setup
+ LKR 35,000 / month
- Grounded AI knowledge base
- Sinhala, Tamil and English support
- Lead qualification with human handoff
- One quote or booking workflow
- One standard integration and analytics
Integrated Automation Pro
Teams that need multiple workflows, system integrations and controlled acceptance testing
From LKR 300,000
setup
+ From LKR 65,000 / month
- Multiple customer and operations workflows
- CRM or commerce integrations
- Team routing and custom reporting
- Staging environment
- Acceptance testing before launch
Common questions
How does the kitchen actually receive the order?
Possible handoffs include a supported printer, kitchen tablet, email, POS integration, or a designated staff inbox. The selected hardware, network, acknowledgements, and fallback process are tested during scope.
Can customers pay via WhatsApp?
A Pro or Enterprise scope can send a supported payment link and map provider status to the order workflow. Gateway availability, settlement, refunds, cash-on-delivery rules, and kitchen release remain provider- and restaurant-dependent.
What if we get a busy lunch rush — will the bot handle volume?
Expected peak volume, provider limits, kitchen integration, failure handling, and staff fallback are reviewed during scope. Capacity is tested against the agreed workload rather than a generic message allowance.
Will it work with PickMe Food and UberEats too?
Those marketplaces remain separate channels with their own contracts and systems. WhatsApp can provide an additional direct-enquiry or order channel; payment, delivery, marketing, and operating costs still apply.
Can we send menu specials and offers via broadcast?
Campaign scope is quoted within the active AI, Pro, or Enterprise tier. SafeNet fees are separate from Meta and provider charges; Meta bills applicable delivered template messages per message based on category and recipient market.
How are dietary restrictions handled?
The restaurant supplies and owns approved dietary and allergen information. The journey can filter that data, but uncertain, cross-contamination, or medical questions must be handed to trained staff.
Evidence before promises
A real company, clear scope, and work you can inspect
Check our registration reference, delivery locations, language options, and this service's published price limits before you enquire.
Our proof rule
We show published scope and inspectable work. We do not publish invented ratings, awards, rankings, or outcome guarantees.
Delivery base
Jaffna HQ
Colombo coordination and remote delivery are available across Sri Lanka.
Language options
English · Tamil · Sinhala
Each service page states its included language scope. Translation, extra languages, and human review are separate unless the package says otherwise.
Published scope
5 package levels
Prices, capacity limits, exclusions, dependencies, and separately billed costs are shown before enquiry.
Public scope
WhatsApp Bot for Restaurants prices and limits
Review the current published prices, delivery limits, exclusions, dependencies, and separately billed items for this service.
Compare published scopeCompany detailsSafeNet Trust Centre
Review our registration reference, Jaffna HQ address, Colombo coordination, public contact paths, policies, and company profile links.
Check company detailsPublished package limits
Written inclusions and exclusions
Client-owned accounts and data
No guaranteed outcomes or provider approvals
Ready to scope your WhatsApp workflow?
Share the requirements and we’ll confirm the suitable package and scope in writing.
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