Company identity
PV 00344724
Sri Lanka registration reference published in our terms, footer, and Trust Centre.
Built for Sri Lankan tour operators · Trilingual · 21-day setup
WhatsApp Automation for Travel Agencies in Sri Lanka
Structure traveller replies in English, Tamil, or Sinhala, automate approved FAQs and lead capture, and route complex itineraries to your agents with context.
EN · தமிழ் · සිංහල auto-detected Structured first response Jaffna HQ · Colombo coordination Official Platform onboarding path
The reality
Travel agencies in Sri Lanka are losing leads to slow replies.
These are common patterns from solo day-tour operators to multi-branch DMCs. The right first workflow depends on enquiry volume, team structure, systems, and approval constraints.
1
Peak-season enquiries compete for agent attention
Questions about prices, availability, day tours and airport transfers can arrive together while agents are also building complex itineraries. A structured first response and clear routing can help the team prioritise without pretending every enquiry is the same.
2
After-hours enquiries need a clear first response
Diaspora and international guests may message outside Colombo working hours. An approved acknowledgement can collect the essentials and set an honest expectation for when a travel specialist will respond.
3
Same questions, answered manually, every single day
Questions such as “What is the price for a Sigiriya day tour from Colombo?” are repeatable when the underlying itinerary and price source are approved. Automating that first step can leave unusual routes and negotiated bookings with experienced staff.
The outcome
What the approved workflow is designed to deliver
3 langs
EN · தமிழ் · සිංහල
Journey coverage agreed in scope
Human
Agent handoff
Complex itineraries stay with staff
Measured
Workflow review
Track reply, handoff, and lead quality
How it works
Discovery, build, testing, then a controlled launch.
- 01
Discovery & readiness
We review the enquiry examples you are authorised to share, map priority journeys to your itineraries and pricing, and agree the FAQ and handoff scope before build work starts.
- 02
Build & provider onboarding
We support WhatsApp Business Platform onboarding and build the approved knowledge, lead-capture, and agent-handoff workflows. Meta, the selected provider, and your business control verification and approval decisions.
- 03
Acceptance testing
Your team reviews in-scope journeys for tone, accuracy, pricing, fallback, and handoff behaviour. Launch waits for the agreed acceptance checks and required approvals.
- 04
Controlled launch & review
We stage the cutover and review the agreed launch sample, reporting, and tuning cadence. Monitoring volume, dashboard access, support coverage, and post-launch changes follow the selected package and written scope.
Pricing
Published starting prices, with scope confirmed before work begins.
Features below are package-specific. Provider approval, reporting access, monitoring volume, tuning, integrations, and support coverage are confirmed in the written scope before work begins.
API Automation Starter
Solo operators · Day-tour teams · Structured FAQ and lead capture
LKR 75,000
Setup + LKR 15,000 / month
- Official API onboarding for one business number
- Lead capture, menu and FAQ automation
- Human handoff to your team
- Website WhatsApp CTA connection
- Up to five template submissions and monitoring
Recommended
AI Sales & Support
Tour operators · Travel agencies · Grounded AI plus human handoff
LKR 150,000
Setup + LKR 35,000 / month
- Grounded AI knowledge base
- Sinhala, Tamil and English support
- Lead qualification with human handoff
- One quote or booking workflow
- One standard integration and analytics
Integrated Automation Pro
DMCs · Multi-branch teams · Custom booking and operations integrations
From LKR 300,000
Setup + From LKR 65,000 / month
- Multiple customer and operations workflows
- CRM or commerce integrations
- Team routing and custom reporting
- Staging environment
- Acceptance testing before launch
Enterprise
Large DMCs · Complex data, governance, and integration requirements
Custom quote
Architecture, governance, volume, and support agreed after discovery
- Multiple numbers or business units
- ERP or custom integrations
- High-volume solution design
- Advanced security requirements
- Negotiated support model
Proof
We have done this for tourism brands in Sri Lanka.
Relevant tourism delivery patterns and public project context for evaluating the workflow.
Colombo + islandwide
Recharge Travels
Luxury tour curator with bespoke itineraries for international clients, supported by a trilingual booking flow, WhatsApp guest coordination, and dedicated city pages.
Luxury toursWhatsApp-firstCity landing pages
Visit live site
Colombo + islandwide
Luxury Lanka
Curated luxury travel and boutique stays across Sri Lanka — instant multilingual itinerary and booking inquiries handled seamlessly via WhatsApp.
Luxury toursBoutique staysInstant inquiries
Visit live site
Jaffna · Northern Province
Saffron Gateway
Premier Jaffna boutique hotel — Dutch heritage tours and Tamil cuisine experiences booked direct via WhatsApp, no OTA dependency.
BoutiqueHeritage toursDirect booking
Visit live site
Compare
SafeNet vs your other options
| Capability | SafeNet Creations | Manual agents only | Generic chatbot (off-shelf) | Big Colombo agency |
|---|---|---|---|---|
| Trilingual EN · TA · SI auto-detected | ||||
| After-hours structured first response | ||||
| AI trained on YOUR tours, not generic templates | ||||
| Itinerary lookup automation | ||||
| WhatsApp Business Platform onboarding support | ||||
| Sri Lanka tourism case studies | ||||
| Published starting pricing | LKR 75,000 setup + LKR 15,000 / month | Salary and staffing scope | Provider subscription | Quote-based |
| Delivery planning | Confirmed after workflow and Meta review | Depends on hiring | Depends on provider | Depends on scope |
The trilingual edge
The same WhatsApp reply, in your traveller's language.
Native writers — not Google Translate. Auto-detected per message; the same WhatsApp number handles all three.
ENEnglish
“Hi! Sigiriya day tour from Colombo is $95/person — includes Dambulla cave temples, transport, and lunch. Want me to check availability for next weekend?”
TAதமிழ்
“வணக்கம்! கொழும்பிலிருந்து சிகிரியா ஒருநாள் சுற்றுலா $95/நபர் — டம்புள்ள குகைகள், போக்குவரத்து, மதிய உணவு உள்ளடக்கியது. அடுத்த வார இறுதியில் இருக்கிறதா என்று பார்க்கவா?”
SIසිංහල
“ආයුබෝවන්! කොළඹ සිට සීගිරිය එක්දින සංචාරය $95/පුද්ගලයෙකුට — දඹුල්ල ලෙන් විහාර, ප්රවාහනය, දිවා ආහාරය ඇතුළත්. ඊළඟ සති අන්තයට තිබෙනවාද බලන්නද?”
FAQ
WhatsApp automation questions, answered
How does the AI handle complex itinerary or pricing questions?
The approved knowledge base can cover routine questions such as published pricing, availability guidance, day-tour details, hotel options, and transfers. Coverage is tested against your enquiry history; complex custom itineraries are routed to a human agent with context rather than assigned a fixed automation percentage.
Will this replace my travel agents?
No. The goal is to reduce repetitive first-line work and give agents clearer context for higher-value bookings. Your team remains responsible for complex itineraries, exceptions, availability confirmation, and commercial decisions.
Do I need a WhatsApp Business API account first?
No. We support Meta Business setup, phone-number onboarding, and template submission. Meta and the selected provider control verification and approval timing, so delivery dates are confirmed after account review. You keep ownership of the approved business assets.
What languages does it understand and reply in?
AI Sales & Support includes configured English, Tamil, and Sinhala support based on approved business sources and tested language journeys. Detection, phrasing, uncertainty handling, fallback, translation ownership, and human review are confirmed during acceptance testing; no language or accuracy result is assumed for every message.
What happens if a customer asks something the AI does not know?
The AI uses an approved fallback, flags the conversation for staff, and preserves the context for follow-up. Unanswered questions are reviewed during the agreed tuning cycle; no fixed unknown-rate target is promised before real usage is measured.
Can it integrate with my booking system or CRM?
Yes, within Integrated Automation Pro or a custom Enterprise scope. We first confirm that the booking system or CRM exposes a suitable API and agree the data, permissions, failure handling, and support boundaries.
What is the typical ROI and payback period?
Payback depends on enquiry volume, current response time, booking value, staff adoption, and conversion tracking. During discovery we baseline missed follow-up and repetitive work, then define measurable targets for reply coverage, handoff quality, qualified leads, and bookings without guaranteeing a revenue multiple or payback date.
Can you keep the AI in our brand voice?
Yes. During discovery we review the material you are authorised to share, then prepare responses for your approval before launch. The tuning cadence and support coverage are confirmed in the selected package and written scope.
Evidence before promises
A real company, clear scope, and work you can inspect
Check our registration reference, delivery locations, language options, published price limits, and public project evidence before you enquire.
Our proof rule
We show published scope and inspectable work. We do not publish invented ratings, awards, rankings, or outcome guarantees.
Delivery base
Jaffna HQ
Colombo coordination and remote delivery are available across Sri Lanka.
Language options
English · Tamil · Sinhala
Each service page states its included language scope. Translation, extra languages, and human review are separate unless the package says otherwise.
Published scope
Review the published travel automation packages
Prices, capacity limits, exclusions, dependencies, and separately billed costs are shown before enquiry.
Public workflow demo
Clinic WhatsApp workflow demo
Inspect a synthetic clinic enquiry, appointment-request and staff-handoff workflow. It is not a client deployment or proof of live WhatsApp API delivery.
Open the workflow demoPublic scopeWhatsApp automation for travel agencies prices and limits
Review the current published prices, delivery limits, exclusions, dependencies, and separately billed items for this service.
Compare published scopeCompany detailsSafeNet Trust Centre
Review our registration reference, Jaffna HQ address, Colombo coordination, public contact paths, policies, and company profile links.
Check company detailsPublished package limits
Written inclusions and exclusions
Client-owned accounts and data
No guaranteed outcomes or provider approvals
Stop losing travellers to slow replies.
Send us one WhatsApp. We will review your workflow and respond during business hours with the relevant package, approval dependencies, and a scoped next step.
Available in English · தமிழ் · සිංහල · Jaffna HQ & Colombo coordination