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Built for Sri Lankan tour operators · Trilingual · 21-day setup

WhatsApp Automation for Travel Agencies in Sri Lanka

Reply to every traveller in 60 seconds — in English, Tamil, or Sinhala. AI handles the FAQs, itineraries, and lead capture so your agents close more bookings.

WhatsApp us — get pricingGet a free AI audit
EN · தமிழ் · සිංහල auto-detected <60s reply, 24/7 Jaffna HQ · Colombo office WhatsApp Business API verified

The reality

Travel agencies in Sri Lanka are losing leads to slow replies.

These are the patterns we see in every agency we audit, from solo Sigiriya day-tour operators to multi-branch DMCs. The fix is the same — and it pays back fast.

1

Hundreds of WhatsApp messages, not enough agents

A typical Colombo or Galle travel agency gets 80-200 WhatsApp enquiries per day during peak season. Asking about prices, availability, day tours, airport transfers — most never get a reply within an hour, and most travellers move on to a competitor.

2

After-hours UK · Canada · Australia leads slip through

Diaspora and international guests message at 2am Colombo time when their day starts. By the time your agents read the WhatsApp the next morning, the lead has already booked elsewhere or gone cold.

3

Same questions, answered manually, every single day

"What is the price for Sigiriya day tour from Colombo?" — answered 30 times a week by an agent who could be closing higher-value bookings instead. Repetitive work eats your team and pads your payroll.

The outcome

What travel agencies actually get within 30 days

< 60s
First-reply time
24/7 across all 3 languages
70-90%
Auto-resolved enquiries
Agents focus on closing
3 langs
EN · தமிழ் · සිංහල
Auto-detected per message

How it works

Four weeks. Live and tuned in 21-28 days.

  1. 01

    Discover (Week 1)

    We pull your last 30 days of WhatsApp messages, group the top 200 enquiries, and map them to your itineraries, day tours, and pricing. You approve the FAQ list before we build.

  2. 02

    Build (Week 2)

    WhatsApp Business API approval (we handle Meta verification), AI knowledge base trained on your tours and FAQs in EN · TA · SI, lead capture form, agent handoff routing.

  3. 03

    Test (Week 3)

    Side-by-side test with your team — every reply reviewed for tone, accuracy, and pricing. We tune until the AI sounds like your best agent on a good day.

  4. 04

    Launch & tune (Week 4)

    Live cutover. We watch the first 500 conversations and tune weekly for 30 days at no extra cost. You see every conversation in your dashboard.

Pricing

Fixed prices. Predictable monthly. Pick what fits your volume.

Every tier includes WhatsApp Business API verification, a real conversation dashboard, monthly tuning, and a dedicated WhatsApp support line for your team.

Travel Starter

Solo operators · Day-tour outfits · Up to 100 msgs/day

LKR 65,000
setup + LKR 12,000/mo
  • WhatsApp Business API setup + Meta verification
  • Single language (EN OR TA OR SI)
  • AI trained on 50 FAQs + 5 tour packages
  • Lead capture with contact form auto-fill
  • Manual handoff to one agent number
  • Monthly conversation analytics report
Discuss Travel Starter
Most popular

Travel Growth

Tour operators · Travel agencies · Up to 500 msgs/day

LKR 125,000
setup + LKR 22,000/mo
  • Everything in Starter, plus
  • All three languages auto-detected per message
  • 200+ FAQs and 25+ tour package replies
  • Itinerary lookup — guest gets the full day-by-day instantly
  • Calendar integration for tour availability
  • Smart routing to right agent (e.g. domestic vs inbound)
  • Weekly 1-hour tune call for the first 90 days
Discuss Travel Growth

Travel Premium

DMCs · Multi-branch · 500+ msgs/day

LKR 195,000
setup + LKR 35,000/mo
  • Everything in Growth, plus
  • Custom AI tuned on your full tour catalogue
  • Payment link automation (PayHere · Stripe · bank transfer)
  • CRM sync (Travelopro / TravelPort / your own)
  • Multi-agent routing with shift schedules
  • Quarterly performance review + AI retraining
  • Priority support — 4-hour response SLA
Discuss Travel Premium

Proof

We have done this for tourism brands in Sri Lanka.

Three of our active hospitality and tour clients running trilingual WhatsApp coordination.

Colombo + islandwide

Recharge Travels

Luxury tour curator with bespoke itineraries for international clients. Trilingual booking flow, WhatsApp guest support, and dedicated city pages drove direct enquiries up 8× in 6 months.

Luxury toursWhatsApp-firstCity landing pages
Visit live site
Jaffna · Northern Province

Tilko Jaffna City Hotel

Iconic Jaffna hotel since 2003 — handles cultural-tour enquiries from diaspora and international guests via WhatsApp in Tamil, Sinhala, and English.

Cultural toursTamil cuisineDiaspora bookings
Visit live site
Jaffna · Northern Province

Saffron Gateway

Premier Jaffna boutique hotel — Dutch heritage tours and Tamil cuisine experiences booked direct via WhatsApp, no OTA dependency.

BoutiqueHeritage toursDirect booking
Visit live site

Compare

SafeNet vs your other options

CapabilitySafeNet CreationsManual agents onlyGeneric chatbot (off-shelf)Big Colombo agency
Trilingual EN · TA · SI auto-detected
24/7 reply within 60 seconds
AI trained on YOUR tours, not generic templates
Itinerary lookup automation
WhatsApp Business API verification handled
Sri Lanka tourism case studies
Transparent fixed pricingFrom LKR 65k + 12k/moSalary scalingUSD 50-300/moLKR 500k+
Set-up time to live21-28 daysHire & train5-10 days but generic60-90 days

The trilingual edge

The same WhatsApp reply, in your traveller's language.

Native writers — not Google Translate. Auto-detected per message; the same WhatsApp number handles all three.

ENEnglish

“Hi! Sigiriya day tour from Colombo is $95/person — includes Dambulla cave temples, transport, and lunch. Want me to check availability for next weekend?”

TAதமிழ்

“வணக்கம்! கொழும்பிலிருந்து சிகிரியா ஒருநாள் சுற்றுலா $95/நபர் — டம்புள்ள குகைகள், போக்குவரத்து, மதிய உணவு உள்ளடக்கியது. அடுத்த வார இறுதியில் இருக்கிறதா என்று பார்க்கவா?”

SIසිංහල

“ආයුබෝවන්! කොළඹ සිට සීගිරිය එක්දින සංචාරය $95/පුද්ගලයෙකුට — දඹුල්ල ලෙන් විහාර, ප්‍රවාහනය, දිවා ආහාරය ඇතුළත්. ඊළඟ සති අන්තයට තිබෙනවාද බලන්නද?”

FAQ

WhatsApp automation questions, answered

How does the AI handle complex itinerary or pricing questions?
For 70-90% of routine questions (pricing, availability, day-tour details, hotel options, transfers), the AI replies instantly with accurate info trained on your actual tour catalogue. For complex custom itineraries — multi-day, multi-region, special needs — the AI captures intent and routes the conversation to a human agent with the full transcript so they pick up where the AI left off.
Will this replace my travel agents?
No. The goal is to free your agents from repetitive replies so they can focus on closing higher-value bookings. Most clients keep the same headcount but increase booking volume by 40-80% in the first 6 months. The AI handles top-of-funnel; your agents handle deal-closers and complex itineraries.
Do I need a WhatsApp Business API account first?
No — we handle the entire WhatsApp Business API setup, including Meta Business Manager verification, phone number registration, and template message approval. Most agencies are approved by Meta within 7-10 days. You keep ownership of the number and account.
What languages does it understand and reply in?
English, Tamil, and Sinhala — auto-detected from each incoming message. A guest writing in Tamil gets a Tamil reply; the same number can serve all three languages without manual switching. Native writers (not Google Translate) build the response library so it sounds natural.
What happens if a customer asks something the AI does not know?
Three things: (1) the AI politely says "let me check with our team" so the guest is never left hanging, (2) the conversation is flagged in your dashboard with the unanswered question, (3) we add the answer to the knowledge base in the next weekly tune. The unknown rate typically drops below 5% within 60 days.
Can it integrate with my booking system or CRM?
Yes — included in the Travel Premium package. We integrate with Travelopro, TravelPort, Cloudbeds, custom-built systems via REST API, or Google Sheets if you have no CRM. Bookings, leads, and conversations sync automatically.
What is the typical ROI and payback period?
Travel Growth pays back in 2-4 months for most agencies. Example: an agency getting 200 WhatsApp messages/day, missing 30% of after-hours messages, recovers ~9 lost bookings/month. At an average booking value of LKR 35,000 net margin, that is LKR 315,000/month additional revenue — against the LKR 22,000/month subscription. Premium pays back faster because of payment-link automation.
Can you keep the AI in our brand voice?
Yes. During the Discover phase we read your existing WhatsApp transcripts, marketing copy, and brand guidelines, then write all AI responses in that voice. You approve every template before it goes live. Re-tuning is included in your monthly subscription.

Stop losing travellers to slow replies.

Send us one WhatsApp. We will reply with a sample conversation, a real timeline, and a fixed price within an hour during business hours.

WhatsApp +94 705 66 77 55Call +94 705 66 77 55

Available in English · தமிழ் · සිංහල · Jaffna HQ & Colombo office