Company identity
PV 00344724
Sri Lanka registration reference published in our terms, footer, and Trust Centre.
For hotels, guesthouses, villas, resorts
WhatsApp Bot for Hotels support direct enquiries with clear staff handoff
Trilingual room-enquiry flows, payment-link handoff, pre-arrival information, concierge FAQs, and custom integrations. Integrated Automation Pro is From LKR 300,000 setup + From LKR 65,000 / month.
5 packages
Published price ladder
Effective date and exclusions shown on the hub
EN · TA · SI
Trilingual option
Included in AI Sales & Support
Human handoff
Defined escalation
Rules and owners confirmed during scoping
The problem we solve
OTA-heavy acquisition leaves less control over the guest journey
OTA commission varies by contract and booking. A direct-enquiry workflow gives guests another route to ask questions, while staff still confirm availability, rates, and booking terms.
International enquiries can arrive outside staffed hours
A structured acknowledgement can collect dates, party size, and room preferences and set a clear expectation for staff follow-up.
Front desk drowning in concierge FAQs
Airport transfers, directions, room features, check-in, and local information create repeat questions. Approved answers can reduce repetition while exceptions stay with the front desk.
Why SafeNet for this
- Property-specific discovery using approved room, rate, policy, transfer, and concierge information
- PMS or channel-manager feasibility depends on product plan, API access, permissions, and data model
- Payment-link and confirmation steps mapped to the selected gateway and staff approval rules
- Pre-arrival timing and content configured to the property's operational process
- Reviewed English, Tamil, and Sinhala concierge journeys where included in scope
- Post-stay review requests configured with consent, timing, suppression, and opt-out rules
- After-hours acknowledgement matched to staffed hours and guest follow-up ownership
Recommended tiers
Compare the approved setup and monthly fees below. Chargeable Meta messaging and other listed exclusions are separate.
Integrated Automation Pro
Teams that need multiple workflows, system integrations and controlled acceptance testing
From LKR 300,000
setup
+ From LKR 65,000 / month
- Multiple customer and operations workflows
- CRM or commerce integrations
- Team routing and custom reporting
- Staging environment
- Acceptance testing before launch
Enterprise
Organisations with multiple numbers, business units, custom systems or advanced security needs
Custom quote
setup
+ Custom quote
- Multiple numbers or business units
- ERP or custom integrations
- High-volume solution design
- Advanced security requirements
- Negotiated support model
Common questions
Will it integrate with our existing PMS / channel manager?
Feasibility depends on the PMS or channel manager, account plan, API access, permissions, rate model, and write-back rules. Availability lookup and booking write-back are quoted only after a technical review.
How does the payment flow work?
A scoped flow can collect dates and room preference, obtain an approved rate from staff or the connected system, send a supported payment link, and record the resulting status. Final confirmation, timing, refunds, and exceptions follow the property and gateway rules.
Can it handle multi-night stays with different rates?
This depends on whether the approved rate source exposes the required seasonal, weekend, package, tax, and discount rules. Where it does not, the bot gathers the request for staff quotation.
What about group bookings and special requests?
For 5+ rooms or special requests (weddings, retreats, anniversaries), bot routes to your designated agent number with a structured summary. Groups don't self-serve well; humans close better.
Will the bot replace our reservations team?
No. It can handle approved repeat questions and collect structured enquiry details, while staff retain rates, availability exceptions, group bookings, complaints, and final decisions. Automation coverage is measured during the pilot.
What languages do you support for hotel use?
English, Tamil, and Sinhala journeys can be included in the agreed scope. Additional languages require content, model, testing, and support review and are quoted as part of Pro or Enterprise scope.
Evidence before promises
A real company, clear scope, and work you can inspect
Check our registration reference, delivery locations, language options, and this service's published price limits before you enquire.
Our proof rule
We show published scope and inspectable work. We do not publish invented ratings, awards, rankings, or outcome guarantees.
Delivery base
Jaffna HQ
Colombo coordination and remote delivery are available across Sri Lanka.
Language options
English · Tamil · Sinhala
Each service page states its included language scope. Translation, extra languages, and human review are separate unless the package says otherwise.
Published scope
5 package levels
Prices, capacity limits, exclusions, dependencies, and separately billed costs are shown before enquiry.
Public scope
WhatsApp Bot for Hotels prices and limits
Review the current published prices, delivery limits, exclusions, dependencies, and separately billed items for this service.
Compare published scopeCompany detailsSafeNet Trust Centre
Review our registration reference, Jaffna HQ address, Colombo coordination, public contact paths, policies, and company profile links.
Check company detailsPublished package limits
Written inclusions and exclusions
Client-owned accounts and data
No guaranteed outcomes or provider approvals
Ready to scope your WhatsApp workflow?
Share the requirements and we’ll confirm the suitable package and scope in writing.
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