WhatsApp Bot for Hotelsdirect bookings without OTA commission
Trilingual room availability lookup, booking flow with payment link, pre-arrival info, and full concierge FAQ. Cut 18-22% OTA commissions. From LKR 125,000 setup + LKR 30,000/mo.
The problem we solve
Booking.com takes 18-22% commission, you take the loss
On a LKR 25,000/night room, you give up LKR 5,000 every night. WhatsApp direct bookings put that money back in your pocket.
Diaspora & international guests message at 2am SL time
UK / Toronto / Melbourne guests start their day when Sri Lanka sleeps. By morning the booking has gone to the next-door hotel that replied at 3am.
Front desk drowning in concierge FAQs
"Airport transfer?" "Where is closest ATM?" "Do you have lake-view rooms?" — each answered manually 40+ times a week. Front desk has no time to actually look after guests.
Why SafeNet for this
- Trained on real Sri Lankan hotel patterns: Tilko Jaffna, Saffron Gateway, Recharge Travels client stack
- Room availability lookup integrates with your PMS (Cloudbeds, Little Hotelier, Opera, custom)
- PayHere / Stripe / bank-transfer payment links in same WhatsApp thread — booking confirmed in minutes
- Pre-arrival auto-send 48h before check-in: directions, parking, what to pack, weather
- Concierge FAQ in 3 languages — transfers, dining, tours, attractions, Wi-Fi password
- Post-stay review request automation — boosts your TripAdvisor / Google score
- Diaspora-aware: after-hours auto-replies tuned for UK / Canada / Australia / Singapore time zones
Recommended tiers
Pick the tier that fits your volume. Both setup and monthly fees below — Meta API conversation costs are billed separately by Meta.
Pro Bot
Multi-location, e-commerce, high-volume
- Everything in Growth, plus
- Catalog integration with prices + images
- Payment link automation (PayHere / Stripe / bank)
- Calendar sync for appointments
- CRM sync (HubSpot / Zoho / custom)
- Weekly tune call for the first 90 days
Enterprise Bot
Hotels, hospitals, multi-branch retail
- Everything in Pro, plus
- Multi-agent shared inbox with shift schedules
- Custom integrations (PMS, ERP, your stack)
- Quarterly retraining on your full corpus
- 4-hour SLA + dedicated success manager
- Audit-ready conversation logs
Meta charges separately — and we want you to know upfront
WhatsApp Business API isn’t free — Meta bills you per conversation (any 24-hour window with a customer). SafeNet’s setup and monthly fees are separate from these per-conversation costs:
- ~LKR 28 / conversationMarketing (broadcasts you initiate)
- ~LKR 8 / conversationUtility (order updates, OTP, etc.)
- Free*Service (customer-initiated chats), in many regions
Typical SME volume → expect LKR 5,000–25,000 / month in Meta-side fees on top of SafeNet’s retainer. We monitor and forecast this for you each month so there are no surprises. *Service rates change occasionally — see Meta’s pricing docs.
Get a tailored WhatsApp bot quote
Tell us about your business — we’ll reply on WhatsApp in under an hour with a fixed-price proposal.
Sending takes you to WhatsApp with your details prefilled. We reply within business hours, usually under 30 minutes. No obligation.
Common questions
Will it integrate with our existing PMS / channel manager?
Yes — we have integrations for Cloudbeds, Little Hotelier, Opera, eZee, MyBookingWebsite. For custom PMS, we build the integration as part of the Pro/Enterprise setup. Bot reads room availability + writes bookings back.
How does the payment flow work?
Guest selects dates and room type → bot calculates total → sends a PayHere or Stripe payment link → guest pays → bot confirms booking → you get a WhatsApp ping + email with full booking details. Total time: ~3 minutes from first message to paid booking.
Can it handle multi-night stays with different rates?
Yes. Bot calculates seasonal rates, weekend premiums, multi-night discounts, package deals. Pricing logic is configured during setup based on your existing rate plans.
What about group bookings and special requests?
For 5+ rooms or special requests (weddings, retreats, anniversaries), bot routes to your designated agent number with a structured summary. Groups don't self-serve well; humans close better.
Will the bot replace our reservations team?
No — it removes the repetitive 80% so they can focus on group bookings, complex requests, and revenue management. Most hotels redeploy reservations staff to higher-value front-of-house work.
What languages do you support for hotel use?
EN · TA · SI by default. We can add Hindi (for Indian travel-trade), Mandarin (for Chinese tour groups), and Russian (for Russian/CIS markets) on request — typically +LKR 25,000 setup per additional language.