Company identity
PV 00344724
Sri Lanka registration reference published in our terms, footer, and Trust Centre.
Jaffna HQ · Colombo coordination · Sri Lanka
Published Website Care Scope
Website Maintenance & Support in Sri Lanka — Routine Care with Clear Boundaries
Platform-appropriate monitoring, dependency or security review, backup or restore coordination and one scheduled routine content-update batch of up to 60 minutes each month. New pages, redesigns, features and incident recovery are separate work. The published starting price is From LKR 15,000 / month; expanded support and incident response require a written quote.
Why Website Maintenance Matters
Compare unmanaged websites with professionally maintained sites.
| Factor | Unmanaged Site | SafeNet Maintained |
|---|---|---|
| Security and dependency review | No scheduled owner | Platform-appropriate review in the care scope |
| Monitoring | No agreed alert path | Platform-appropriate monitoring where access supports it |
| Routine update time | Unplanned | One scheduled batch up to 60 minutes each month |
| Backup or restore coordination | No named owner | Coordinated within the platform and written scope |
| New pages and features | Ad hoc request | Separate written estimate |
| Incident recovery | No response agreement | Separate incident or support scope |
Website Maintenance Services
Complete maintenance solutions tailored for Sri Lankan businesses running WordPress, Drupal, and custom platforms.
Security Patches & Updates
Platform-appropriate dependency or security review. Update timing, staging, compatibility, licences, and provider access are confirmed for the specific site.
Performance Optimization
Routine review can identify performance regressions. Redesign, code refactoring, CDN migration, database work, and guaranteed speed targets are separate.
Monitoring Coordination
Use platform-appropriate monitoring and an agreed alert path where client-owned access supports it. Continuous operations or on-call response requires a separate service agreement.
Backup & Disaster Recovery
Coordinate platform backups or restore readiness within the written scope. Retention, storage, restore tests, and disaster recovery objectives depend on the host and plan.
Content Updates & Management
One scheduled routine content-update batch of up to 60 minutes is included each month. New pages, redesigns, features, and bulk content are separate.
Plugin & Framework Updates
Update and rollback method depends on the platform, access, staging environment, licences, and approved maintenance window; no zero-downtime guarantee is implied.
Website Maintenance Pricing
Transparent pricing. No setup fees. Start maintenance anytime.
Website Care
Published routine-care starting scope
Monthly Fee
From LKR 15,000 / month
- Platform-appropriate monitoring, dependency or security review, backup or restore coordination and one scheduled routine content-update batch of up to 60 minutes each month. New pages, redesigns, features and incident recovery are separate work.
- Platform, access, licences, alert path, and maintenance window confirmed before start
- New pages, redesigns, features, incident recovery, and ongoing SEO are separate
Expanded Maintenance
For sites that need more update time, platform work, or response coverage
Monthly Fee
Custom quote
- Written platform and update inventory
- Named monthly time allowance and maintenance window
- Agreed monitoring, alert, backup, staging, and rollback boundaries
- Response hours and contacts stated in the proposal
Incident & Platform Support
For custom applications, commerce operations, or defined incident response
Monthly Fee
Custom quote
- Discovery of infrastructure, providers, data, roles, and dependencies
- Severity, coverage hours, response target, and escalation defined in writing
- Provider fees, recovery work, new features, and projects tracked separately
- No unlimited work, uptime, recovery, or outcome guarantee
Why Choose SafeNet for Website Maintenance?
Written Security Boundary
Platform and dependency review matched to access, licences, and the agreed scope
Named Monitoring Path
Alert frequency, channels, ownership, and escalation confirmed before start
Controlled Updates
Maintenance window, staging, compatibility, and rollback method defined for the site
Separate Incident Scope
Emergency access, coverage, response targets, and fees agreed explicitly
Website Maintenance FAQs
How much does website maintenance cost in Sri Lanka?
Website Care starts at From LKR 15,000 / month for the published routine scope. Expanded update time, response targets, e-commerce operations, custom applications, new features, incident recovery, and on-call support require a written custom quote.
What is included in website maintenance?
Platform-appropriate monitoring, dependency or security review, backup or restore coordination and one scheduled routine content-update batch of up to 60 minutes each month. New pages, redesigns, features and incident recovery are separate work.
How often are security updates applied?
Update timing depends on severity, platform compatibility, staging, licences, access, maintenance windows, and the written support scope. A care subscription does not create an automatic emergency-response SLA.
Do you handle WordPress updates?
WordPress core, theme, and plugin review can be included when licences and access are available. Staging, backups, rollback, compatibility fixes, and update windows are confirmed for the specific site; uptime is not guaranteed.
How does uptime monitoring work?
Monitoring is platform-appropriate and depends on the hosting and access available. Alert channels, frequency, ownership, escalation, and response targets must be named in the written scope.
How frequently are backups taken?
Backup frequency, retention, storage, ownership, encryption, and restore testing are controlled by the selected platform and written plan. Website Care coordinates the available backup or restore path; it does not promise universal daily retention.
What happens if my site gets hacked?
Malware investigation, emergency cleaning, data recovery, forensic work, provider coordination, and hardening after an incident are separately assessed. Availability and response targets require an incident-support agreement.
Can you handle emergency fixes and downtime?
Emergency fixes can be quoted after triage. A response-time or on-call commitment exists only when a written support agreement defines severity, hours, contacts, access, exclusions, and fees.
Website Maintenance in Sri Lanka — The Hidden Cost of Neglect
Many Sri Lankan business owners think website maintenance is optional. They update their site once a year, ignore plugin warnings, and hope nothing breaks. Then disaster strikes: the site gets hacked, slows to a crawl, or goes offline during peak sales season. By then, the damage is done.
Security incidents and downtime can create technical, operational, legal, and commercial costs, but no maintenance plan can prevent every incident. The useful goal is clear ownership, routine review, recoverable backups, and an agreed escalation path.
SafeNet Creations manages websites for businesses across Colombo, Kandy, Jaffna, and nationwide. We maintain WordPress sites, Drupal platforms, custom applications, and hosted commerce platforms. The applicable care and monitoring method depends on the platform, access, licences, and written scope; Website Care starts at From LKR 15,000 / month.
Common Website Risks a Care Plan Can Help Manage
- Security advisories that require a reviewed update and rollback plan
- Performance regressions that need measurement before optimisation work is approved
- Plugin or platform conflicts that require staging and compatibility checks
- Backup and restore gaps that depend on the hosting platform and retention policy
- Availability alerts that need a named owner, channel, and response target
- Malware or incident response that requires a separate investigation and recovery scope
- Database housekeeping that must follow platform access and change-control boundaries
Our Website Maintenance Process
Onboarding: We review the platform, access, licences, hosting, existing monitoring, backup path, and priority risks before confirming the care scope.
Routine Operations: Monitoring frequency, update windows, backup coordination, approval rules, and escalation ownership follow the selected platform and written plan.
Periodic Reviews: Available uptime, performance, update, and security information can be reviewed at the cadence included in the plan, with recommendations separated from approved changes.
Reporting: Reporting fields, cadence, data sources, and recipients are defined in the written scope. Provider data and incident outcomes cannot be guaranteed.
Platforms We Support
- WordPress (with WooCommerce for e-commerce)
- Drupal and custom frameworks
- Next.js, React, and Node.js applications
- Shopify and other hosted platforms
- Laravel and PHP-based applications
- Static sites and JAMstack architectures
Industries We Serve
- E-commerce & online retail (Shopify, WooCommerce)
- Professional services (law firms, accounting, consulting)
- Local services (salons, gyms, plumbing, electricians)
- Education & training centers
- Healthcare & medical practices
- Real estate & property management
- Hospitality & restaurants
- Media & publishing
Evidence before promises
A real company, clear scope, and work you can inspect
Check our registration reference, delivery locations, language options, and this service's published price limits before you enquire.
Our proof rule
We show published scope and inspectable work. We do not publish invented ratings, awards, rankings, or outcome guarantees.
Delivery base
Jaffna HQ
Colombo coordination and remote delivery are available across Sri Lanka.
Language options
English · Tamil · Sinhala
Each service page states its included language scope. Translation, extra languages, and human review are separate unless the package says otherwise.
Published scope
Review the published Website Care scope
Prices, capacity limits, exclusions, dependencies, and separately billed costs are shown before enquiry.
Public scope
Website Care and maintenance prices and limits
Review the current published prices, delivery limits, exclusions, dependencies, and separately billed items for this service.
Compare published scopeCompany detailsSafeNet Trust Centre
Review our registration reference, Jaffna HQ address, Colombo coordination, public contact paths, policies, and company profile links.
Check company detailsPublished package limits
Written inclusions and exclusions
Client-owned accounts and data
No guaranteed outcomes or provider approvals
Stop Worrying About Website Problems
Start with the published routine Website Care scope at From LKR 15,000 / month, or request a written custom quote when the site needs more update time, platform operations, or incident coverage.
Get Website Maintenance TodayWritten by
SafeNet Creations Team
Digital Solutions Team
AI-First Digital Agency | Language-Scoped Delivery | Jaffna HQ + Colombo Coordination
SafeNet Creations is an AI-first digital agency in Sri Lanka, providing web development, AI agents, cybersecurity, and digital marketing from a Jaffna headquarters with Colombo coordination. English, Tamil, or Sinhala delivery is confirmed by written scope.
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