Company identity
PV 00344724
Sri Lanka registration reference published in our terms, footer, and Trust Centre.
Colombo · WhatsApp Automation
WhatsApp Automation for Colombo businesses
Trilingual journey planning for Colombo customers, with staff handoff and scope matched to your workflow. Business App Essentials is LKR 25,000 one-time; API automation starts at LKR 75,000 + LKR 15,000/month.
5 packages
Published price ladder
Effective date and exclusions shown on the hub
EN · TA · SI
Trilingual option
Included in AI Sales & Support
Human handoff
Defined escalation
Rules and owners confirmed during scoping
The problem we solve
Slow replies weaken time-sensitive enquiries
Colombo customers often compare several providers quickly. A slow WhatsApp reply can weaken the enquiry before your team has a chance to qualify it.
Multilingual enquiries need reviewed journeys
Language coverage should match the customer base and be reviewed before launch, with a human option when the automated answer is uncertain.
After-hours enquiries need clear next steps
A structured acknowledgement can collect the requirement and set a realistic staff follow-up expectation without promising an immediate resolution.
Why SafeNet for this
- Colombo-focused discovery covering customer languages, staffed hours, enquiry types, and handoff ownership
- Grounded knowledge and reviewed English, Tamil, and Sinhala journeys where included in scope
- Reporting, conversation visibility, export, and retention depend on the agreed inbox and data architecture
- SafeNet supports Meta onboarding; Meta and the selected provider control verification and approval
- Commercial terms, data export, and offboarding responsibilities are documented in the proposal
- Restaurant, clinic, salon, hotel, property, and commerce workflows are scoped to each business
Recommended tiers
Compare the approved setup and monthly fees below. Chargeable Meta messaging and other listed exclusions are separate.
API Automation Starter
Businesses ready for structured lead capture, menus and FAQ automation on one number
LKR 75,000
setup
+ LKR 15,000 / month
- Official API onboarding for one business number
- Lead capture, menu and FAQ automation
- Human handoff to your team
- Website WhatsApp CTA connection
- Up to five template submissions and monitoring
AI Sales & Support
Sales and support teams that need grounded answers, qualification and one connected workflow
LKR 150,000
setup
+ LKR 35,000 / month
- Grounded AI knowledge base
- Sinhala, Tamil and English support
- Lead qualification with human handoff
- One quote or booking workflow
- One standard integration and analytics
Common questions
What is the difference between Business App Essentials and API automation?
Business App Essentials configures the standard WhatsApp Business App for staff to use manually. API Automation Starter and higher packages connect an official API workflow for automated menus, lead capture and human handoff.
What happens when the automation cannot answer safely?
The workflow is designed to hand the conversation to a designated person or team. We agree the handoff rules, operating hours and escalation path during scoping; the bot is not presented as a replacement for human judgement.
Which package supports Sinhala, Tamil and English?
AI Sales & Support includes grounded Sinhala, Tamil and English support. Language scope for other packages is confirmed from the menus, templates and content supplied for the project.
How does Meta pricing work?
Meta prices applicable delivered messages according to recipient market and message category. Its rate card may include free or discounted windows and volume tiers, but eligibility, rates, categories and policies can change. SafeNet confirms the official current rate card and any separate provider fees during scoping.
What is excluded from the listed SafeNet prices?
Unless included in a written proposal, exclusions are Meta messaging charges, selected inbox or BSP subscriptions, AI model usage, cloud hosting, paid third-party tools or integrations, taxes and currency-conversion differences.
How long does implementation take?
Timing depends on Meta onboarding, content readiness, integrations and acceptance testing. We confirm the implementation stages and target dates in the written scope before work starts.
Can you connect a CRM, commerce platform or booking system?
Yes, where the target system offers a suitable API or supported integration path. AI Sales & Support includes one standard integration; more complex or multiple integrations are scoped under Integrated Automation Pro or Enterprise.
Where is business and customer data stored?
Storage, access, retention and regional requirements are agreed for the selected architecture. SafeNet documents the data path and permissions before production access is enabled.
Evidence before promises
A real company, clear scope, and work you can inspect
Check our registration reference, delivery locations, language options, and this service's published price limits before you enquire.
Our proof rule
We show published scope and inspectable work. We do not publish invented ratings, awards, rankings, or outcome guarantees.
Delivery base
Jaffna HQ
Colombo coordination and remote delivery are available across Sri Lanka.
Language options
English · Tamil · Sinhala
Each service page states its included language scope. Translation, extra languages, and human review are separate unless the package says otherwise.
Published scope
5 package levels
Prices, capacity limits, exclusions, dependencies, and separately billed costs are shown before enquiry.
Public scope
WhatsApp Automation prices and limits
Review the current published prices, delivery limits, exclusions, dependencies, and separately billed items for this service.
Compare published scopeCompany detailsSafeNet Trust Centre
Review our registration reference, Jaffna HQ address, Colombo coordination, public contact paths, policies, and company profile links.
Check company detailsPublished package limits
Written inclusions and exclusions
Client-owned accounts and data
No guaranteed outcomes or provider approvals
Ready to scope your WhatsApp workflow?
Share the requirements and we’ll confirm the suitable package and scope in writing.
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