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Model Context Protocol (MCP) & AI Automation

Custom AI Agents & MCP Tools for Sri Lankan Businesses

Connect approved knowledge, databases, and APIs to LLMs. Trilingual customer booking, stock-checking, and quotation workflows with verified human handoff.

Compare 3 Delivery TiersScope Your AI Workflow
Grounding & Human Review
Live MCP Tool Execution
English, தமிழ் & සිංහල
Human Handoff Alerting

Jaffna HQ • Colombo Coordination • Published Scope Limits from LKR 75,000

Choose Sri Lankan Business Scenario:

agent://safenet-mcp-engine/hotel
Latency: 38ms
Customer / Staff InquiryUser

Check deluxe villa availability for 2 guests on Nov 15 with airport taxi.

Invoked MCP Tool:hotel_pms/check_availability
Villa Booking ConciergeGrounded LLM + MCP

I checked our live booking calendar via MCP. Deluxe Garden Villa is available for Nov 15–17 (2 nights). Total is LKR 64,000 including organic breakfast and Colombo airport transfer. Would you like me to reserve a 30-minute hold?

Direct integration with PMS database — zero hallucinated room rates.
Human handoff fallback:WhatsApp & CRM alert enabled
Model Context Protocol (MCP) connects your live database to Claude, GPT-4o, and Gemini without training data risks.
View 3 AI Packages

Direct Answer • SafeNet AI Engineering

Why should a Sri Lankan small business invest in custom AI agents?

SafeNet builds channel-neutral custom AI and MCP scopes from LKR 75,000. Official WhatsApp AI workflows use the separate AI Sales & Support package at LKR 150,000 setup + LKR 35,000 / month, with language, integration, provider, guardrail, and human handoff boundaries confirmed in writing.

Business Break-Even Arithmetic

Measure the Real Value of Workflow Automation

Repetitive customer questions and manual booking lookups drain hours of valuable staff time. See how quickly an AI agent pays for itself.

Interactive Operational Estimator

Calculate Repetitive Workflow Savings

Model Assumption

26 Operating Days / Month

Daily Repetitive Enquiries / Tasks45 enquiries/day
10 (Boutique / Clinic)100 (Medium Store)250+ (High Volume)
Staff Time Per Manual Query5 minutes
2 mins (Simple status)5 mins (Quote/Availability)15 mins (Complex booking)
Customer Support Staff Monthly SalaryLKR 75,000
LKR 40,000LKR 75,000LKR 180,000

Projected Monthly Impact

Time Saved

~98 hrs/mo

Value Reclaimed

LKR 36,750

Channel-Neutral Agent (LKR 75K):~2.0 months break-even
WhatsApp AI Suite (LKR 150K):~4.1 months break-even

*Illustration only—not a guaranteed cost reduction or sales outcome. Staff efficiency, query complexity, and manual confirmation rules determine real-world results.

Transparent AI Pricing Ladder

Three AI Delivery Scopes with Real Boundaries

Setup and monthly infrastructure costs are shown clearly. Scope limits stay fixed only while the published boundaries remain unchanged.

Entry Architecture

Channel-Neutral AI Agent

From LKR 75,000

one-time build fee

Custom AI agent embedded into your website, internal dashboard, or customer portal with approved knowledge grounding.

Best for

Solo professionals, clinics, and businesses needing a grounded website FAQ, inquiry, or document search assistant.

  • One clearly defined intake or search workflow
  • Website or internal dashboard deployment
  • Grounded business knowledge base
  • Prompt guardrails to prevent hallucinations
  • Human handoff webhook (email / WhatsApp alert)
  • Model usage and hosting quoted separately
Scope Channel-Neutral Agent
Most Popular

Official Meta Cloud API

WhatsApp AI Sales & Support

LKR 150,000

+ LKR 35,000 / month management

24/7 intelligent conversational bot on your official verified WhatsApp Business number, integrated with catalog and CRM.

Best for

Hotels, retail stores, tuition centers, and exporters receiving high daily message volumes on WhatsApp.

  • Official Meta Cloud API verified setup
  • Trilingual support: English, தமிழ் and සිංහල
  • One quotation, catalog, or booking workflow
  • One standard integration (Calendar / Google Sheets / CRM)
  • Live staff escalation notification to staff mobile
  • Meta template-message charges disclosed separately
Scope WhatsApp AI Suite

Enterprise Engineering

Multi-System Custom Scope

From LKR 250,000

discovery-led build

Bespoke Model Context Protocol (MCP) server integration connecting live ERPs, SQL databases, and multi-channel agent teams.

Best for

Logistics fleets, multi-branch corporations, e-commerce warehouses, and SaaS platforms.

  • Custom Model Context Protocol (MCP) server architecture
  • Multiple concurrent agent workflows & tools
  • PostgreSQL, MySQL, ERP, and internal API connections
  • Multi-channel: Web, WhatsApp, Mobile App & Slack
  • Strict role-based access control (RBAC) & audit logging
  • Custom enterprise SLA and dedicated cloud deployment
Scope Custom MCP Architecture

Detailed AI Delivery Comparison

Direct side-by-side comparison of channels, capacity, integrations, and ongoing commitments.

CriteriaChannel-Neutral AgentWhatsApp AI Sales & SupportMulti-System Custom Scope
Published FeeFrom LKR 75,000LKR 150,000 setup + LKR 35,000 / moFrom LKR 250,000
Primary ChannelWebsite or internal dashboardOfficial WhatsApp Business APIDefined systems & multi-channel
Workflow CapacityOne clearly defined workflowOne quote or booking workflowMultiple workflows after discovery
Integration BoundaryQuoted after API & access reviewOne standard integration (CRM/Calendar)Custom MCP tools & live database links
Language ScopeConfirmed in written scopeEnglish, Tamil (தமிழ்) & Sinhala (සිංහල)Confirmed in written scope
Ongoing CostsUsage & support quoted separatelyMonthly SafeNet fee + Meta message feesUsage & support quoted separately

Enterprise AI Architecture

Why SafeNet Uses Model Context Protocol (MCP)

Generic chatbots hallucinate answers because they are disconnected from your actual business data. Model Context Protocol provides a secure, structured bridge.

Live Data Grounding

The AI inspects your live database, inventory counts, or PMS calendar before answering. Zero made-up room rates or phantom stock.

Standard Tool Protocols

Built on the open Model Context Protocol standard. Works seamlessly with Claude, GPT-4o, and Gemini without proprietary vendor lock-in.

Data Privacy & RBAC

Your business data is never sent to train third-party public AI models. Role-based access ensures staff only see data their clearance permits.

Reliable Human Escalation

When a question falls outside approved documentation or requires a human manager, the agent instantly alerts your team with the full chat transcript.

Engineering Process

6 Steps from Workflow Audit to Production Launch

Every AI agent project follows a structured engineering lifecycle with verified acceptance testing before customer-facing deployment.

01Phase 1

Workflow Audit

We analyze your current manual processes, customer inquiries, and data sources to identify the best automation opportunities.

02Phase 2

Agent Design & Architecture

Design conversational flows, tool definitions (MCP), and define the scope of what the AI agent can and cannot do.

03Phase 3

Development & Integration

Build the AI agent, integrate it with your database (e.g., inventory, calendar), and connect it to channels like WhatsApp or your website.

04Phase 4

Language & Content Grounding

Configure the approved working languages and knowledge sources included in the written scope; translation or additional languages are separately scoped.

05Phase 5

Testing & Acceptance

Test agreed workflows, permissions, edge cases, fallback behaviour, and any human-handoff path before production use.

06Phase 6

Launch & Support

Deploy the accepted scope and document monitoring, access, provider usage, and optional ongoing improvements.

Scoped AI Consultation

Scope Your Custom AI Agent Workflow

Share your target workflow, data sources, and deployment channels. We review technical viability, guardrails, and integrations before proposing a written scope.

🔒 Zero commitment. Scope boundary & guardrails confirmed in writing.

Answers to Common Questions

Frequently Asked Questions About AI Agents & MCP

What is an AI Agent or MCP Tool?

An AI agent can combine approved knowledge with defined tools, such as checking a calendar or preparing a quotation. MCP is one possible integration architecture; available actions, permissions, confirmation steps, and provider dependencies are documented before implementation.

Which small businesses can benefit from this?

Businesses with a repeatable, documented workflow can be a good fit—for example lead qualification, appointment requests, stock lookups, staff knowledge search, or quotation preparation. We first confirm the data source, risk level, responsible human, and measurable acceptance criteria.

How much does a custom AI agent cost in Sri Lanka?

A channel-neutral custom AI or MCP scope starts at LKR 75,000. Official WhatsApp AI workflows use the separate AI Sales & Support package at LKR 150,000 setup + LKR 35,000 / month. Model usage, hosting, provider subscriptions, paid integrations, and ongoing support are separate unless included in writing.

Can the AI work in Tamil and Sinhala?

English, Tamil, and Sinhala journeys can be scoped. The included languages, source content, translation responsibility, model/provider, test set, and acceptance standard are confirmed in writing; no language-quality guarantee is made without that review.

What happens if the AI does not know the answer?

We define fallback behaviour, restricted actions, and a human-handoff route where the selected channel and operating process support it. The responsible team, availability, notifications, and escalation limits are confirmed in the written scope.

Can it connect to my existing software?

Potentially. We first verify that the target software offers a suitable API or supported integration path, that access is authorised, and that the required data and actions can be handled safely. Custom integration and provider fees are separately scoped.

Written by

SafeNet Creations Team

SafeNet Creations Team

Digital Solutions Team

AI-First Digital Agency | Language-Scoped Delivery | Jaffna HQ + Colombo Coordination

SafeNet Creations is an AI-first digital agency in Sri Lanka, providing web development, AI agents, cybersecurity, and digital marketing from a Jaffna headquarters with Colombo coordination. English, Tamil, or Sinhala delivery is confirmed by written scope.

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